Access

PHILOSOPHY
The Scarlet is committed to a philosophy of sustainability, generosity and inclusion, a philosophy that extends to all visitors to the hotel and to the employment opportunities for existing and future staff.  We take time to understand each individual guest's needs and expectations, matching them to the right room, anticipating what will make a difference to their stay and discussing their requirements before arrival.  We recognise cultural diversity and individual beliefs, and staff will actively pursue and develop policies and attitudes to promote equality.  The company addresses the physical accessibility of the building, the facilities offered, and the management practices accordingly in the running of a successful and sustainable hotel.

INTRODUCTION
The Scarlet is an adult only hotel comprising a 37 bedroom hotel, associated restaurant, bar and spa facilities. The site has some extreme challenges in its location and site topography. Access to the site is via a narrow lane and a tarmac drive way to the front of the hotel.

The Scarlet is located on a steep site perched on the edge of a cliff which provides stunning views across Mawgan Porth. The design of the hotel maximises the advantage of the location, with the rooms orientated to ensure each has both an outside space and a sea view.  The rooms are also generous in terms of space allocation, width of doorways and facilities, which all increases the overall accessibility.  The design of the hotel is important in reflecting the aspirations of the team, providing high quality facilities and experiences in a sustainable manner. The hotel provides access to a restaurant, bar, and a range of spa facilities and treatments, which guests are encouraged to enjoy.

The opportunity created by pre booking at the hotel will assist staff to identify and respond to individual requirements in terms of access provisions requested by guests during their arrival and stay on site. Guests will be accompanied to their rooms and introduced to the facilities explaining how they are operated, and any sustainable features. This allows for specific information to be imparted relevant to the individual requirements of the guests.

PRE ARRIVAL & TRANSPORT
With sustainability at the heart of The Scarlet’s ethos, guests and staff are encouraged to arrive via public transport, and we provide monetary incentives for the use of such methods.  For more information, and for assistance prior to arrival please contact the reservations team on +44 (0)1637 861800.  You can contact the hotel by phone, email, fax or in person.  We are open 24 hrs although responses may be reduced between the hours of 11 pm and 7 am.

The Scarlet is situated 10 minutes north (by car) of Newquay, and 20 minutes south of Padstow on the coast.  Access can be achieved via the following links:
Train
The nearest railway station is on a branch line situated in Newquay with 2 services per day.  Bodmin Parkway is an alternative mainline station, approximately 30 minutes drive from the hotel, and taxi collection can be arranged.
Air
Newquay International Airport is situated approx. 2 miles north of The Scarlet and offers 16 different destinations from/to the UK, Ireland, Germany, Switzerland and Spain with 7 different airlines.
Bus
A bus service is available from Newquay railway and bus stations in the town centre.  There is a 5 minute walk from the bus stop to the hotel, parts of which are quite steep.
Taxi
We work in conjunction with a local bio fuelled transport service, with accessible cars;
Biotravel Taxis & Minibuses – +44 (0)1637 860 006

Our website has been developed to accessible guidelines including WC3 and PAS 78.

We have a list of local equipment hirers that is available on request, and hire can be organised via one of our trained reservation specialists.

ARRIVAL & CAR PARKING
•    All guests should use the main entrance to the hotel located off Tredragon Road. There is level access to the hotel and the ground is a mixture of pavement and tarmac.  The main entrance has automatic doors.

•    On-site parking is available for any guest who does decide to arrive by car.  There are two parking spaces designated for disabled access close to the main entrance.  These spaces are not fully compliant and have an adverse camber due to the topography of the site.  Please let us know at the time of booking if you would like us to reserve one for you.  Staff should be made aware of individual requirements on booking in order to provide the assistance when needed.  Valet parking is available for all guests if required.

•    There is space for set down and pick up outside the main entrance, cars must not be left unattended.  If you require assistance with luggage, equipment or guidance our team of hosts are on duty 24hrs a day.

MAIN ENTRANCE & RECEPTION
•    There are no steps to the reception hall.
•    Arriving through the automatic doors into the reception hall, a movement sensor will alert the reception team of an arrival.  There is no reception desk.  Instead guests are greeted by a member of the team, and asked to take a seat.  
•    The reception hall and lounge each have extensive seating areas.
•    Registration can be completed in the reception area, and clipboards are available.  
•    A personal receptionist will be on hand at all times to guide through registration.
•    On check in staff will brief you on our evacuation policy.
•    The registration card can be enlarged if required.
•    There is level access to one floor of bedrooms down a corridor to the left of the main entrance.
•    The lift is accessed through the Reception Hall on the right hand side. It provides access to the Retreat Lounge, the Restaurant, the Spa and another floor of bedrooms.
•    The floor surface in reception is a combination of timber and slate.
•    All guests are escorted to their rooms on arrival, given a tour of the facilities and instructions on how to operate the phone, lighting, heating and doors.

PUBLIC AREAS - GENERAL INTERNAL
•    The lift has a full height operating console, edge trim contrasting to walls, with illuminated data panel and pushes which are illuminated white until pushed, when they become illuminated red. An adjustable buzzer indicates operation to persons with impaired vision. Tactile (raised legend) pushes. 3-hour emergency lighting. Lift Autodial System with induction loop (3-stage emergency voice communication). Digital lift car position and ‘direction of travel’ indicator. Voice annunciator and full height door detector. The floor is oak and there is a mirror on the back wall.
•    The lift provides access to the majority of the hotel with the exception of the hotel bar that is only accessible by stairs in the event of a fire. Some rooms are not accessible by lift.
•    All corridors are at least 1200mm wide increasing to 1300mm in some areas. There are no internal steps or ramped areas in the corridors.
•    All stairways in the hotel are timber and have a contrasting coloured and textured strip to mark the edge.

PUBLIC AREAS - WC

•    There are 2 sets of public toilets, one adjacent to reception and one adjacent to the restaurant.
•    Both sets have a unisex accessible toilet.
•     Emergency Alarm pull cord
•    Flashing light when the fire alarm sounds
•    150x160 cm free space free of obstacles and doors
•    98 cm transfer space to the right of the toilet.
•    The floor is slate
•    There is a rail on the side opposite transfer from the toilet and a drop down rail on the other side.
•    The taps are operated via a sensor
•    There is colour contrast with critical surfaces, tiles are coloured and sanitary ware is white.

RESTAURANT, BAR & LOUNGES

•    Bar service is offered as table service to all areas of the Hotel and our team of hosts are on hand at all times to take orders and deliver drinks.
•    Guests using wheelchairs can access the Reception lounge, Retreat and Library to relax with a drink before or after dinner.
•    The Reception lounge has a level wooden floor.
•    The Retreat lounge has a textured knotted carpet.
•    The library has a tufted textured carpet.
•    The Bar level, from which drinks are served, is only accessible by the stairs.
•    Large format drinks menus are available and our team of hosts are on hand to make personal recommendations.
•    All areas benefit from an abundance of natural light with (large windows taking in the view over the beach) the exception of the Library, which has less natural light.
•    At night some lounges have low level lighting whilst others are brighter.

•    The Restaurant is accessible via the lift and is located in the middle of the hotel.
•    There is a host desk on entry to the Restaurant where you will be greeted and taken to your table.
•    The Restaurant is table service only at all times of day including breakfast.
•    Menus are available in large print on request and staff will automatically take you through the menu and choices for your meal.
•     Lighting is mainly natural during the day as one whole wall of the restaurant is glazed with views over the beach. At night the lighting is low level with candles, however some tables have more light and can be reserved on request.
•    We are able to cater for varying dietary needs, please advise on booking. We can also vary any dishes on the menu to suit as all food is cooked to order.

LAUNDRY
We have a guest laundry service, brightly coloured eco bags are in the wardrobe of each room and if handed in at reception by 10.30 am will be returned by 6pm.

SHOP
We have a range of glass cabinets containing items for sale in the spa reception area. This includes toiletries as well as gifts, souvenirs and clothing.

LEISURE FACILITIES
•    There is an indoor swimming pool and steam room available to guests staying at the hotel from 7am to 9pm.
•    The facilities have a unisex changing cubicle with shower and toilet that can accommodate a guest using a wheelchair and a support person.
•    The pool is accessed by a wide set of graduated steps that allow for assistance to be offered. The pool has a constant depth of 1.5m.
•    The Steam room door is 78cm wide.

BEDROOMS
•    Careful consideration has been given to the design of the bedrooms. All the bedrooms follow an open plan concept where there are fewer dividing walls and traditional screening enclosures that can restrict access.
•    All bedrooms have a 1000mm entrance doorset to demonstrate a general feeling of generosity but this also increases the overall accessibility. This also offers greater access to a wider range of rooms other than dedicated accessible rooms. 300mm clear space has been allowed alongside the leading edge of the doors.

•    Two dedicated accessable bedrooms are provided in alternate locations, one on the principle entrance level, bedroom 7, and another two floors below, bedroom 22, to ensure a variety of provision. Bedroom 7 has a double bed and bedroom 22 a twin. Both rooms have oversized level entry showers with a drop down seat in the shower. The toilets have rails on both sides, one is drop down. Toilet seat raiser can be organised with advance notice. There is a low level hand basin in each toilet area.

•    In addition a further 15 bedrooms are accessible by lift and have the wider entrance doors which allows for further flexibility of provision.
•    Flooring in the bedroom area is timber
•    Flooring in the bathroom area is marble and can get slippy, non slip mats are available on request.
•    Lighting levels are controllable and reading lights are provided.
•    Further thought has been given to how the rooms could provide a high level of flexibility by providing the dedicated rooms with the opportunity for a support person to stay in the adjacent bedroom. This is the case of bedrooms 22 and 23. To allow additional privacy for both parties, there is a shared lobby to both rooms rather than interconnecting doors to protect privacy.
•    Given the highly serviced nature of the hotel and the ability for guests to pre book detailing specific special needs or requirements, this allows for additional facilities to be tailored to individual requirements to be incorporated into the room for the duration of the stay.
•    A wireless personal emergency call system will be made available to guests who require it rather than a fixed pull system to allow for greater alarm coverage. This will be relayed to the office.
•    A card/ proximity style entrance lock is provided to all bedrooms which assist in accessibility to all rooms.
•    The handles on the furniture in bedrooms are easy to grip and manipulate and contrast visually with the background.
•    Room service is 24 hours.
•    Bedding is feather; non-feather is available on request.
•    All rooms are non smoking.
•    The furniture is flexible in the rooms and items can be moved or removed if requested.

ADDITIONAL INFORMATION
•    If you require any assistance during your stay please contact reception. The Duty Manager can also be contacted via reception.
•    We have a set evacuation procedure that will be explained to you on arrival. For basic information- the Alarm is an intermittent siren. During the day a team will come to your room to assist with your evacuation. At night you are advised to remain in your room and our night team will instruct the fire brigade on arrival to assist with your evacuation.
•    Due to the location the hotel have little or no mobile phone coverage and guests are advised to give the hotel number to friends and relatives who may need to contact them: 01637 861800.

CONTACT INFORMATION
•    Address: The Scarlet,Tredragon Road, Mawgan Porth, Cornwall, TR8 4DQ
•    Telephone: 01637 861800
•    Fax: 01637 861225
•    Email: stay@scarlethotel.co.uk
•    Website: www.scarlethotel.co.uk
•    Hours of operation: Reception 24hours

LOCAL PUBLIC TRANSPORT
Trains-First Great Western: 08457 000 125
Assisted travel (trains): 0800 197 1329
Bus-Western Greyhound: 01637 871871
Air- Newquay Airport: 01637 860600
Taxi-Biotravel : 01637 860006

•    British Red Cross -Medical loan service: 01872 267953

We welcome your feedback to help us continuously improve if you have any comments please phone 01637 861800 or email stay@scarlethotel.co.uk.